Cybersecurity Privacy Policy

What information we collect

Depending on how you interact with us, we may collect:

Contact and business details such as your name, email address, telephone number, organisation and job title.
Enquiry and service information such as messages you send us, quote requests, project requirements and information needed to deliver an agreed service.
Training information such as your course selection, enrolment details, attendance and information needed to arrange course access or examinations.
Billing and booking information such as your billing details, order history and payment status.
Website information such as your IP address, browser type, device information, pages visited and cookie preferences.

We collect information when you complete a form, contact us by email or phone, make a booking, subscribe to updates or work with us. We may also receive information from an employer or organisation booking training on your behalf. Some website information is collected automatically through cookies and similar technologies.

How we use your information

We use personal information to:

Respond to enquiries and prepare quotes or proposals.
Manage bookings, payments, invoicing and customer support.
Deliver training and arrange course materials, platform access or exam registration where applicable.
Deliver cybersecurity, consulting and assurance services under the agreed engagement terms.
Operate, protect and improve our website and services.
Send course updates, newsletters and offers where we have your consent or are otherwise permitted by law.
Meet legal obligations, maintain business records and resolve complaints or disputes.

You can unsubscribe from marketing emails using the link in the message or by contacting us. We may still send messages relating to your booking or an active service engagement.

Who we share information with

We may share personal information where needed with:

Website, hosting, communications and technology providers, including GoDaddy.
Payment providers that process transactions and assist with refunds.
PECB and relevant training or examination providers, where needed to arrange course access, enrolment or examinations.
Trainers, contractors and professional advisers who help deliver or support our services.
An employer or sponsoring organisation that arranged your training, where necessary to administer the booking or provide agreed attendance information.
Regulators, courts or other authorities where disclosure is required or authorised by law.

When you use a third-party platform such as myPECB, that provider may collect information directly from you under its own privacy policy. If an examination requires identity verification or online proctoring, review the exam provider’s privacy notice before registering.

Overseas disclosures

Some of our website, technology or training providers may be located outside Australia. Where we disclose personal information to overseas recipients, we take the steps required by applicable privacy law.

Cookies and website analytics

Our website uses cookies and similar technologies to operate site features, remember preferences and, depending on your settings, understand how visitors use the site.

You can manage optional cookies through the website’s cookie banner where available, or through your browser settings. Blocking some cookies may affect website features.

How we hold and protect information

We hold personal information in electronic business systems, including systems operated by service providers. We take reasonable steps to protect it from misuse, loss and unauthorised access, modification or disclosure.

We retain information for as long as reasonably needed for the purposes described in this policy, including any legal or contractual recordkeeping requirements. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it, subject to applicable law.

Access, correction and complaints

You can contact us to request access to the personal information we hold about you or ask us to correct it. We may ask you to verify your identity before responding.

If you have a privacy concern, please describe what happened and how you would like it resolved. We will acknowledge your complaint, review it and respond with the outcome or next steps. If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner. OAIC privacy complaints

Contact us

Privacy enquiries: privacy@cyberzoneglobal.com
Telephone: 1300 786 050
Website: CyberZone Global

We may update this policy from time to time. The current version and effective date will be available on our website.